Refund policy

At Maíson Céleste, we create thoughtfully designed, small-batch collections—each piece is crafted with care and goes through strict quality checks. As a result, we do not offer refunds or returns unless the item is damaged or defective. However, we do provide exchanges for size-related concerns. Please read the policy carefully before placing your order.

Returns & Refunds
We do not offer refunds or general returns as part of our brand policy. Returns are only accepted if:

● The product received is damaged in transit, or
● There is a verified manufacturing defect

To raise such a request, please email us at officialmaisonceleste@gmail.com or DM us on Instagram within 48 hours of delivery.
Include the following details:

● Your Order ID
● Clear photos of the issue
● A brief description of the defect

Once verified, we will arrange a replacement. Refunds are processed only in rare cases where a replacement is not possible.

Size Exchange Policy
We understand that sizing can sometimes be challenging. We offer size exchanges only (no refunds or style swaps) under the following conditions:

● The exchange request is raised within 7 days of delivery
● The product is unused, unwashed, and in its original packaging with tags intact
● The requested size is available in stock

To initiate a size exchange, please contact us at officialmaisonceleste@gmail.com with your Order ID and the size you’d like to exchange for.

What’s Not Eligible

● Worn, washed, or altered products
● Products without original packaging or tags
● Items returned without prior communication

We reserve the right to reject any item that does not meet our return/exchange criteria.

Shipping for Exchanges

● If the exchange is due to a fault on our end (e.g. damaged product), we will cover the reverse shipping costs.
● For voluntary size exchanges, customers may be required to bear the shipping costs for returning the product.

Need Help?
Our team is always here for you.
For support, reach out to us at officialmaisonceleste@gmail.com or DM us on Instagram @maisoncelesteofficial